Advanced Computer Telephony Integration Solutions
Today's customers demand customer service representatives to be empowered, knowledgeable resources, able to provide fast, accurate and personal service on the first contact - and every contact! Advanced CTI solutions from IntraNext make it possible.
IntraNext Systems is at the forefront of providing industry-wide CTI solutions based on open-standards technology and compatible with the major telephone systems including: Aspect® CallCenter® ACD, Avaya Definity PBX/ACD, Cisco IPCC, Nortel Networks Meridian PBX/ACD, Aspect® Spectrum® ACD, Siemens/Rolm PBX, and Intecom's PBX. With more than 20,000 agents across North America using IntraNext solutions, IntraNext is a clear leader in field-proven, fully-integrated CTI applications for medium-to-large customer service center environments. IntraNext Systems provides both custom and commercially available CTI solutions and specializes in multi-site call centers.
Products include next-generation desktop readerboards with multi-media capabilities, ANI-based screen-pop applications, fully integrated voice and data ready soft-phones, and easy-to-use system management and reporting tools. In addition to our core products, IntraNext has developed advanced database and web-based applications, and other custom CTI solutions for industry-leading customer service centers.